The Need to monitor customer loyalty and business risk in the European insurance industry
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cab a2200000 4500 | ||
| 001 | MAP20080021344 | ||
| 003 | MAP | ||
| 005 | 20101026160714.0 | ||
| 008 | 080911e20080401esp|||p |0|||b|spa d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a20 | ||
| 100 | 1 | $0MAPA20080244637$aGuillén, Montserrat | |
| 245 | 0 | 4 | $aThe Need to monitor customer loyalty and business risk in the European insurance industry$cMontserrat Guillen, Jens Perch Nielsen, Ana María Pérez-Marín |
| 700 | 1 | $0MAPA20080251604$aPerch Nielsen, Jens | |
| 700 | 1 | $0MAPA20080251772$aPérez-Marín, Ana María | |
| 773 | 0 | $wMAP20077100215$tGeneva papers on risk and insurance : issues and practice$dGeneva : The Geneva Association, 1976-$x1018-5895$g01/04/2008 Tomo 33 Número 2 - 2008 |