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Field service best practices adoption

Recurso electrónico / electronic resource
MARC record
Tag12Value
LDR  00000cam a22000004b 4500
001  MAP20080025465
003  MAP
005  20191202111930.0
008  080916s2008 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.112
1001 ‎$0‎MAPA20080154813‎$a‎Band, William A.
24510‎$a‎Field service best practices adoption‎$c‎by William Band with Sharyn Leaver and Mary Ann Rogan
260  ‎$a‎Cambridge‎$b‎Forrester Research‎$c‎2008
4901 ‎$a‎For Business process & applications professionals
520  ‎$a‎The authors surveyed 55 business and technology decision-makers and influencers to discover their strengths and weaknesses compared to 11 field service best practices capabilities. They found that adopting field service best practices challenges many organizations that have this function as part of their business model. About one-quarter of the respondents surveyed evaluate their capabilities to make effective field service scheduling decisions to be poor-below average. And about the same proportion believe their mobile field service capabilities to be subpar. Greater integration of field service in the demand and supply chain can drive the conversion of field service operations from a cost center to a profit center
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 1‎$0‎MAPA20080569815‎$a‎Organizaciones
650 1‎$0‎MAPA20080586461‎$a‎Modelos de gestión
650 1‎$0‎MAPA20080602574‎$a‎Métodos de evaluación
7001 ‎$0‎MAPA20080649838‎$a‎Leaver, Sharyn
7001 ‎$0‎MAPA20080649845‎$a‎Rogan, Mary Ann
7102 ‎$0‎MAPA20080436582‎$a‎Forrester
830 3‎$0‎MAPA20080648077‎$a‎For Business process & applications professionals