Centro de Documentacion de Fundación MAPFRE - Field service best practices adoption

MAP20080025465

Field service best practices adoption / by William Band with Sharyn Leaver and Mary Ann Rogan. — Cambridge : Forrester Research, 2008

(For Business process & applications professionals)

Sumario: The authors surveyed 55 business and technology decision-makers and influencers to discover their strengths and weaknesses compared to 11 field service best practices capabilities. They found that adopting field service best practices challenges many organizations that have this function as part of their business model. About one-quarter of the respondents surveyed evaluate their capabilities to make effective field service scheduling decisions to be poor-below average. And about the same proportion believe their mobile field service capabilities to be subpar. Greater integration of field service in the demand and supply chain can drive the conversion of field service operations from a cost center to a profit center

1. Servicio al cliente . 2. Organizaciones . 3. Modelos de gestión . 4. Métodos de evaluación . I. Leaver, Sharyn . II. Rogan, Mary Ann . III. Forrester . IV. For Business process & applications professionals . V. Title.