Camp organic : how one top agency builds a culture of customer empathy

<?xml version="1.0" encoding="UTF-8"?><modsCollection xmlns="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-8.xsd">
<mods version="3.8">
<titleInfo>
<title>Camp organic</title>
<subTitle> : how one top agency builds a culture of customer empathy</subTitle>
</titleInfo>
<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080651695">
<namePart>Bodine, Kerry</namePart>
<nameIdentifier>MAPA20080651695</nameIdentifier>
</name>
<name type="personal" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080648091">
<namePart>Manning, Harley</namePart>
<nameIdentifier>MAPA20080648091</nameIdentifier>
</name>
<name type="personal" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080651770">
<namePart>McInnes, Andrew</namePart>
<nameIdentifier>MAPA20080651770</nameIdentifier>
</name>
<name type="corporate" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080436582">
<namePart>Forrester</namePart>
<nameIdentifier>MAPA20080436582</nameIdentifier>
</name>
<typeOfResource>text</typeOfResource>
<originInfo>
<place>
<placeTerm type="code" authority="marccountry">usa</placeTerm>
</place>
<issuance>monographic</issuance>
<place>
<placeTerm type="text">Cambridge</placeTerm>
</place>
<publisher>Forrester Research</publisher>
<dateIssued>2007</dateIssued>
</originInfo>
<language>
<languageTerm type="code" authority="iso639-2b">eng</languageTerm>
</language>
<physicalDescription>
<form authority="marcform">print</form>
</physicalDescription>
<abstract displayLabel="Summary">Organic, one of North Americas top digital marketing agencies, knows that exceptional experiences are grounded in a deep understanding of customers. But the firm doesnt just pay lip service to this idea. Its developed a three-day ethnographic exercise called Camp Organic to help employees experience customer empathy firsthand. The investment is sizable, Organic sends more than 150 employees per year to its camp events, but the agency reaps multiple rewards from the program. In addition to cultivating the firms empathy-based corporate culture, Camp Organic is a key element of its employee development and retention strategy. Customer experience execs should look to Camp Organic for inspiration in creating their own programs to nurture customer-centric corporate cultures</abstract>
<note type="statement of responsibility">by Kerry Bodine with Harley Manning and Andrew McInnes</note>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080593483">
<topic>Servicio al cliente</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080597504">
<topic>Marketing relacional</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080651749">
<topic>Empatía</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080608071">
<topic>Programas de formación</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080590031">
<topic>Cultura corporativa</topic>
</subject>
<classification authority="">922.112</classification>
<relatedItem type="series" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080528355">
<titleInfo>
<title>For Customer experience professionals</title>
</titleInfo>
</relatedItem>
<recordInfo>
<recordContentSource authority="marcorg">MAP</recordContentSource>
<recordCreationDate encoding="marc">080918</recordCreationDate>
<recordChangeDate encoding="iso8601">20191202111858.0</recordChangeDate>
<recordIdentifier source="MAP">MAP20080028541</recordIdentifier>
<languageOfCataloging>
<languageTerm type="code" authority="iso639-2b">spa</languageTerm>
</languageOfCataloging>
</recordInfo>
</mods>
</modsCollection>