Trends 2009 : insurance eBusiness and channel strategy : navigating the recession and making customers happy

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<dc:creator>Mitchell, Chad</dc:creator>
<dc:creator>Ensor, Benjamin</dc:creator>
<dc:creator>Tincher, Courtney</dc:creator>
<dc:creator>Forrester</dc:creator>
<dc:date>2009</dc:date>
<dc:description xml:lang="es">Sumario: Insurance eBusiness and channel strategy executives can successfully navigate the recession in 2009 by focusing on retaining customers and increasing efficiency. In this environment, the authors expect to see insurance eBusiness and channel strategy professionals promoting online self-service to lower costs, investing to improve the Web and multichannel customer experience, executing smarter digital marketing, experimenting with emerging technologies like mobile phones, and supporting agents with lead generation via the Web </dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/108448.do</dc:identifier>
<dc:language>spa</dc:language>
<dc:publisher>Forrester Research</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Mercado de seguros</dc:subject>
<dc:subject xml:lang="es">Distribución de seguros</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Marketing estratégico</dc:subject>
<dc:subject xml:lang="es">Comercio electrónico</dc:subject>
<dc:subject xml:lang="es">Internet</dc:subject>
<dc:type xml:lang="es">Books</dc:type>
<dc:title xml:lang="es">Trends 2009 : insurance eBusiness and channel strategy : navigating the recession and making customers happy</dc:title>
<dc:relation xml:lang="es">For eBusiness & channel strategy professionals</dc:relation>
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