Centro de Documentacion de Fundación MAPFRE - Case study : customer centricity drives Esurance's eBusiness strategy

MAP20090056206

Case study : customer centricity drives Esurance's eBusiness strategy / by Chad Mitchell with Benjamin Ensor and Courtney Tincher. — Cambridge : Forrester Research, 2009

(For eBusiness & channel strategy professionals)

Sumario: Over the past decade, US direct insurer Esurance has survived the dot-com bubble while carving out a growing share of the auto insurance market. The firm established itself as a viable challenger brand to direct insurance Goliaths GEICO and Progressive Casualty Insurance Company through its customercentric culture, strategy, and operations. Esurance is a recognized leader in Web site customer experience and has increased its market share of online quotes, premiums, and brand awareness. Along the way, Esurance has relied on consistent execution of eBusiness best practices in marketing, sales, and service

1. Esurance Inc. . 2. Empresas de seguros . 3. Comercio electrónico . 4. Webs corporativos . 5. Estrategia empresarial . 6. Servicio al cliente . 7. Marketing estratégico . 8. Casos prácticos . 9. Internet . I. Ensor, Benjamin . II. Tincher, Courtney . III. Forrester . IV. For eBusiness & channel strategy professionals . V. Title.