Best practices : customer onboarding : a visible target during economic uncertainty
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nam a22000004b 4500 | ||
| 001 | MAP20090056398 | ||
| 003 | MAP | ||
| 005 | 20191202111855.0 | ||
| 008 | 090429s2009 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a922.112 | ||
| 245 | 1 | 0 | $aBest practices$b : customer onboarding : a visible target during economic uncertainty$cby Craig Le Clair... [et al.] |
| 260 | $aCambridge$bForrester Research$c2009 | ||
| 490 | 1 | $aFor Business process & applications professionals | |
| 520 | $aTake customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand. Best practices have addressed these issues through improved transaction management with enterprise content management (ECM) technologies, the use of rich Internet applications, adoption of e-signatures, better distributed capture, and a transition to a client-centric onboarding strategy. Applying these best practices especially during a deep economic downturn can help business process and apps professionals save money and even help push green IT forward | ||
| 650 | 1 | $0MAPA20080617400$aInvestigación de mercados | |
| 650 | 1 | $0MAPA20080575298$aCrisis económica | |
| 650 | 1 | $0MAPA20080589370$aCalidad de servicio | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 700 | 1 | $0MAPA20080648800$aLe Clair, Craig | |
| 710 | 2 | $0MAPA20080436582$aForrester | |
| 830 | 3 | $0MAPA20080648077$aFor Business process & applications professionals |