Best practices : customer onboarding : a visible target during economic uncertainty

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<title>Best practices</title>
<subTitle> : customer onboarding : a visible target during economic uncertainty</subTitle>
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<namePart>Le Clair, Craig</namePart>
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<publisher>Forrester Research</publisher>
<dateIssued>2009</dateIssued>
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<abstract displayLabel="Summary">Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand. Best practices have addressed these issues through improved transaction management with enterprise content management (ECM) technologies, the use of rich Internet applications, adoption of e-signatures, better distributed capture, and a transition to a client-centric onboarding strategy. Applying these best practices  especially during a deep economic downturn  can help business process and apps professionals save money and even help push green IT forward</abstract>
<note type="statement of responsibility">by Craig Le Clair... [et al.]</note>
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<topic>Investigación de mercados</topic>
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<topic>Crisis económica</topic>
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<topic>Calidad de servicio</topic>
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<topic>Servicio al cliente</topic>
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