Best practices : customer onboarding : a visible target during economic uncertainty

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<rdf:Description>
<dc:creator>Le Clair, Craig</dc:creator>
<dc:creator>Forrester</dc:creator>
<dc:date>2009</dc:date>
<dc:description xml:lang="es">Sumario: Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand. Best practices have addressed these issues through improved transaction management with enterprise content management (ECM) technologies, the use of rich Internet applications, adoption of e-signatures, better distributed capture, and a transition to a client-centric onboarding strategy. Applying these best practices  especially during a deep economic downturn  can help business process and apps professionals save money and even help push green IT forward</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/112028.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Forrester Research</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Investigación de mercados</dc:subject>
<dc:subject xml:lang="es">Crisis económica</dc:subject>
<dc:subject xml:lang="es">Calidad de servicio</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:type xml:lang="es">Books</dc:type>
<dc:title xml:lang="es">Best practices : customer onboarding : a visible target during economic uncertainty</dc:title>
<dc:relation xml:lang="es">For Business process & applications professionals</dc:relation>
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