Customer experience index 2008 snapshot : insurance carriers : USAA leads okay performance by insurers
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20090081376 | ||
| 003 | MAP | ||
| 005 | 20191202111915.0 | ||
| 008 | 090717s2009 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a217 | ||
| 100 | 1 | $0MAPA20080180690$aTemkin, Bruce D. | |
| 245 | 1 | 0 | $aCustomer experience index 2008 snapshot$b : insurance carriers : USAA leads okay performance by insurers$cby Bruce D. Temkin with William Chu and Angela Beckers |
| 260 | $aCambridge$bForrester Research$c2009 | ||
| 520 | $aForrester asked nearly 4,600 consumers about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these consumer responses, we calculated the Customer Experience Index (CxPi) for 113 firms in 12 different industries. In this document, we examine the 10 large insurers in the index. USAA garnered top honors in the overall CxPi as well as in all three components of the index. Liberty Mutual, on the other hand, took last place and dropped the most from 2007 | ||
| 650 | 1 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 1 | $0MAPA20080615307$aSatisfacción del cliente | |
| 650 | $0MAPA20190001328$aMárketing de la empresa de seguros | ||
| 700 | 1 | $0MAPA20090013520$aChu, William | |
| 700 | 1 | $0MAPA20090028937$aBeckers, Angela | |
| 710 | 2 | $0MAPA20080436582$aForrester |