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IT services : banking and insurance vendor management practices data

Recurso electrónico / electronic resource
MARC record
Tag12Value
LDR  00000cam a22000004b 4500
001  MAP20090101111
003  MAP
005  20191202111959.0
008  091127s2009 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎217
1001 ‎$0‎MAPA20080064693‎$a‎Carney, Ellen
24510‎$a‎IT services‎$b‎ : banking and insurance vendor management practices data‎$c‎Ellen Carney
260  ‎$a‎Cambridge‎$b‎Forrester Research‎$c‎2009
500  ‎$a‎From : Enterprise IT Services Survey, North America and Europe, Q2 2009
520  ‎$a‎IT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up --
650 1‎$0‎MAPA20080601324‎$a‎Entidades financieras
650 1‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 1‎$0‎MAPA20080538217‎$a‎Banca
650 1‎$0‎MAPA20090038431‎$a‎Servicios tecnológicos
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 1‎$0‎MAPA20080582890‎$a‎Técnicas de venta
650 1‎$0‎MAPA20080605803‎$a‎Distribución comercial
650  ‎$0‎MAPA20190001328‎$a‎Márketing de la empresa de seguros