IT services : banking and insurance vendor management practices data
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20090101111 | ||
| 003 | MAP | ||
| 005 | 20191202111959.0 | ||
| 008 | 091127s2009 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a217 | ||
| 100 | 1 | $0MAPA20080064693$aCarney, Ellen | |
| 245 | 1 | 0 | $aIT services$b : banking and insurance vendor management practices data$cEllen Carney |
| 260 | $aCambridge$bForrester Research$c2009 | ||
| 500 | $aFrom : Enterprise IT Services Survey, North America and Europe, Q2 2009 | ||
| 520 | $aIT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up -- | ||
| 650 | 1 | $0MAPA20080601324$aEntidades financieras | |
| 650 | 1 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 1 | $0MAPA20080538217$aBanca | |
| 650 | 1 | $0MAPA20090038431$aServicios tecnológicos | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080582890$aTécnicas de venta | |
| 650 | 1 | $0MAPA20080605803$aDistribución comercial | |
| 650 | $0MAPA20190001328$aMárketing de la empresa de seguros |