Section: BooksTitle: Reorganize for resilience : putting customers at the center of your business / Ranjay GulatiAuthor: Gulati, RanjayPublication: Boston : Harvard Business Press, cop. 2009Physical description: 270 p. ; 23 cm.Notes: Sumario: Resilience in turbulent markets -- Building a resilient organization -- Lever 1: Coordinaton -- Lever 2: Cooperation -- Lever 3: Clout -- Lever 4: Capabilities -- Lever 5: Connections -- Conclusion: Road to greater customer centricityMateria / lugar / evento: Estrategia empresarialOrientación al clienteServicio al clienteManagement estratégicoEmpresasOther categories: 922.111Standard numbers: ISBN 978-1-4221-1721-7Rights: In Copyright (InC)Referencias externas:
