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| 001 | | | MAP20070022096 |
| 003 | | | MAP |
| 005 | | | 20081010124747.0 |
| 007 | | | hzrazu---bucu |
| 008 | | | 950323s1993 gbr 00000 eng |
| 020 | | | $a1-85739-004-0 |
| 035 | | | $a26800004136 |
| 040 | | | $aMAP$bspa |
| 084 | | | $a922.13 |
| 100 | 1 | | $0MAPA20080116460$aSt. Clair, Guy |
| 245 | 1 | 0 | $aCustomer service in the information environment$cGuy St. Clair |
| 260 | | | $aLondon [etc.]$bBowker : Saur$ccop. 1993 |
| 300 | | | $aXIII, 144 p.$c24 cm |
| 490 | 1 | | $aInformation services management |
| 520 | | | $aCustomer service: an introduction -- Initial stages -- The players -- Key tools -- Benefits to the customer/user |
| 650 | 1 | 1 | $0MAPA20080593483$aServicio al cliente |
| 650 | 1 | 1 | $0MAPA20080615413$aServicios de información |
| 650 | 1 | 1 | $0MAPA20080607197$aMedios de comunicación |
| 650 | 1 | 1 | $0MAPA20080589370$aCalidad de servicio |
| 650 | 1 | 1 | $0MAPA20080612580$aSistemas de información |
| 650 | 1 | 1 | $0MAPA20080555061$aManagement |
| 830 | | 0 | $0MAPA20080524708$aInformation services management |
| 856 | | | $yMÁS INFORMACIÓN$umailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A |
