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Customer service in the information environment
MAP20070022096
St. Clair, Guy ‌
Customer service in the information environment / Guy St. Clair. — London [etc.] : Bowker : Saur, cop. 1993
XIII, 144 p. ; 24 cm . — (Information services management)
Sumario: Customer service: an introduction -- Initial stages -- The players -- Key tools -- Benefits to the customer/user
ISBN 1-85739-004-0
1. Servicio al cliente ‌. 2. Servicios de información ‌. 3. Medios de comunicación ‌. 4. Calidad de servicio ‌. 5. Sistemas de información ‌. 6. Management ‌. I. Information services management ‌. II. Title.
FUNDACIÓN MAPFRE. Centro de Documentación
FUNDACIÓN MAPFRE. Centro de Documentación — Signature: 922.13-STC-CUS — Record number: 016177
Loan: AvailableAvailable