MAP20110010539Workplace violence and harassment : a European picture / Margorzata Milczarek...[et al.]. — Luxembourg : European Agency for Safety and Health at Work, cop. 2010(European risk observatory report)Sumario: Awareness of problems of work-related violence -- Prevalence of work-related violence -- Prevalence of work-related violence -- Risks and antecedents of work-related violence -- Consequences of work-related violence -- Initiatives and interventions to prevent and manage work-related violence -- Conclusions and the way forward -- Appendix: focal point survey questionnaire; national legislation on work-related violence