The Changing face of Asian personal financial services
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cab a22000004b 4500 | ||
| 001 | MAP20110053482 | ||
| 003 | MAP | ||
| 005 | 20110907115036.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 110907e20110901usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a921.91 | ||
| 100 | 1 | $0MAPA20110024048$aLam, Kenny | |
| 245 | 1 | 4 | $aThe Changing face of Asian personal financial services$cKenny Lam and Jatin Pant |
| 520 | $aBanks doing business in Asia face rapidly changing consumer behavior, with big consequences for both local and multinational institutions. Consumers increasingly prefer local banks over multinationals, are less loyal to existing banking relationships, are much more cautious about borrowing, and are more open to Internet and mobile banking. These shifts in the nature of banking relationships, product and service needs, and channels are reflected in a 2011 McKinsey survey of 20,000 consumers in 13 Asian markets | ||
| 650 | 1 | $0MAPA20080597641$aMercados financieros | |
| 650 | 1 | $0MAPA20080603908$aServicios financieros | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080624019$aComportamiento del consumidor | |
| 650 | 1 | $0MAPA20080591922$aMercados emergentes | |
| 651 | 1 | $0MAPA20080643744$aAsia | |
| 700 | 1 | $0MAPA20110024055$aPant, Jatin | |
| 710 | 2 | $0MAPA20080443139$aMacKinsey & Company | |
| 740 | 4 | $aThe Mckinsey Quarterly | |
| 773 | 0 | $d[New York] : Mckinsey & Company, September 2011 ; [4] p$tThe McKinsey Quarterly : financial services practice |