The Next generation insurance contact center : driving the efficient growth agenda
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20110065959 | ||
| 003 | MAP | ||
| 005 | 20220901134323.0 | ||
| 008 | 111116s2011 esp|||| ||| ||spa d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a219 | ||
| 100 | 1 | $0MAPA20110029128$aMcNally, John | |
| 245 | 1 | 4 | $aThe Next generation insurance contact center$b: driving the efficient growth agenda$cJohn McNally |
| 260 | $aNew York [etc.]$bAccenture$c2011 | ||
| 520 | $aThrough multiple waves of changing consumer behavior, industry watchers have predicted that contact centers would disappear, succumbing to the Internet and the touchless digital age. While the prediction has proven more fiction than fact, the commoditization of insurance products and the rise in multi-channel, multi-device demand has conspired to increase the importance of the contact center. Still, the insurance market has lagged retail and other areas of financial service in effectively establishing the contact center at the forefront of its delivery strategy | ||
| 650 | 1 | $0MAPA20080586294$aMercado de seguros | |
| 650 | 1 | $0MAPA20080561543$aCall centers | |
| 650 | 1 | $0MAPA20080586546$aNuevas tecnologías | |
| 650 | 1 | $0MAPA20080547738$aInternet | |
| 650 | 1 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 1 | $0MAPA20080609542$aCanales de distribución | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | $0MAPA20080595296$aComercio electrónico | ||
| 710 | 2 | $0MAPA20080436353$aAccenture |