Austria : fight "bad apple" call centres starting to pay off

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<subTitle>: fight "bad apple" call centres starting to pay off</subTitle>
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<namePart>Schnee, Thomas</namePart>
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<abstract displayLabel="Summary">Since 2006, Austria's prívate sector employees' union GPA-djp has been fighting sweatshop work paces, continual monitoring of staff and bogus self-employment in call centres. Five years and two union campaigns later, working conditions are on the up. </abstract>
<note type="statement of responsibility">Thomas Schnee</note>
<note>Texto del artículo en inglés y francés</note>
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<publisher>Brussels : European Trade Union Institute, 2009-</publisher>
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<text>01/12/2011 Numero 4  - Diciembre 2011  , p. 32-34</text>
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