Centro de Documentacion de Fundación MAPFRE - Application of Artificial Intelligence in Insurance Customer Interactions

MAP20130017891

Application of Artificial Intelligence in Insurance Customer Interactions / by Vinay Kumar Patri, Lakshminarayana B. and Reni Parameshwaran. — Bombay : Tata Consulting Services, cop. 2012

(White paper)

Sumario: This paper discusses how artificial intelligence powered virtual agents can be leveraged to create deeper and more engaging customer interactions, and throws some light on the evolution of artificial intelligence and its technology components. This paper also identifies the business challenges in insurance customer service and how a virtual agent solution can be leveraged to address those

1. Empresas de seguros . 2. Servicio al cliente . 3. Inteligencia artificial . 4. Interacción . 5. Márketing de la empresa de seguros . I. Lakshminarayana B. . II. Parameshwaran, Reni . III. Tata Consulting Services . IV. White paper .