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Application of Artificial Intelligence in Insurance Customer Interactions

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      <subfield code="a">Application of Artificial Intelligence in Insurance Customer Interactions</subfield>
      <subfield code="c">by Vinay Kumar Patri, Lakshminarayana B. and Reni Parameshwaran</subfield>
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      <subfield code="a">This paper discusses how artificial intelligence powered virtual agents can be leveraged to create deeper and more engaging customer interactions, and throws some light on the evolution of artificial intelligence and its technology components. This paper also  identifies the business challenges in insurance customer service and how a virtual agent solution can be leveraged to address those </subfield>
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