MAP20130024622 Laufer, Carol Worst-case planning : 10 steps to effective crisis response / Carol Laufer and Lori Brassell-Cicchini En: Risk Management Magazine. - New York : Risk and Insurance Management Society, 1982- = ISSN 0035-5593. - 01/05/2013 Volumen 60 Número 4 - mayo 2013 I. Brassell-Cicchini, Lori . II. Title.