World insurance report 2014

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<namePart>Capgemini</namePart>
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<namePart>European Financial Management and Marketing Association</namePart>
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<publisher>Capgemini</publisher>
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<abstract displayLabel="Summary">Many Non-life  insurance markets witness increase in profit margins, helped by stronger ratios for claims and investments -- Insurers have ample opportunities to deliver more positive customer experience, potentially impacting their profit margins -- Growth in digital channels requires insurers to embrace top-to-bottom transformation -- Conclusion</abstract>
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