2013 Global contact center survey results
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20140012596 | ||
| 003 | MAP | ||
| 005 | 20220912093656.0 | ||
| 008 | 140408s2013 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.13 | ||
| 245 | 0 | 0 | $a2013 Global contact center survey results |
| 260 | $a[S.l.]$bDeloitte$c2013 | ||
| 520 | $aThis survey focused on contact center industry leaders¿ perspectives on both current and forward-looking topics across the dimensions of contact center strategy, operations, people, and technology. Specifically, insights were obtained on contact center hot topics such as growth projections, customer experience drivers, location considerations, multi-channel focus areas, and organizational alignment. The survey had nearly 300 responses representing over 560 contact centers and four continents. Survey respondents represented seven industries and included those with executive and/or operational responsibility for at least a portion of the contact center function within their respective organization. | ||
| 650 | 4 | $0MAPA20080561543$aCall centers | |
| 650 | 4 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080569815$aOrganizaciones | |
| 650 | 1 | $0MAPA20080631925$aNuevas tecnologías de la información | |
| 650 | 4 | $0MAPA20080606091$aEstrategia empresarial | |
| 650 | 4 | $0MAPA20080597870$aOrganización interna | |
| 650 | 4 | $0MAPA20080550592$aEncuestas | |
| 651 | 1 | $0MAPA20080638337$aEstados Unidos | |
| 710 | 2 | $0MAPA20080435868$aDeloitte | |
| 856 | $yMÁS INFORMACIÓN$umailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A |