The survey had nearly 300 responses representing over 560 contact centers and four continents. Survey respondents represented seven industries and included those with executive and/or operational responsibility for at least a portion of the contact center function within their respective organization.Materia / lugar / evento: Call centers Servicio al cliente Organizaciones Nuevas tecnologías de la información Estrategia empresarial Organización interna Encuestas Estados Unidos Otros autores: Deloitte
Other categories: 922.13