Taking the insurance customer experience to the next level : managing the omni-channel insurance customer

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<rdf:Description>
<dc:creator>Genesys Telecommunications Laboratories</dc:creator>
<dc:date>2014</dc:date>
<dc:description xml:lang="es">Sumario: Insurance providers must manage a number of journeys across time and channels throughout the customer lifecycle, such as insurer selection, coverage application, policy administration, risk control, claims processing, and coverage renewal. There are a number of significant challenges across these journeys, including growing competition and declining market demand (especially in developed markets), customers shifting from using agents and brokers to direct sales and service, a drive to reduce costs of customer acquisition and service, lack of customer loyalty and trust due to issues over claims handling and payments, and stricter regulation and compliance requirements </dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/150194.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Genesys</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Empresas de seguros</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Seguimiento del cliente</dc:subject>
<dc:subject xml:lang="es">Gestión técnica</dc:subject>
<dc:subject xml:lang="es">Fidelización de clientes</dc:subject>
<dc:subject xml:lang="es">Tramitación de siniestros</dc:subject>
<dc:subject xml:lang="es">Compliance</dc:subject>
<dc:subject xml:lang="es">Márketing de la empresa de seguros</dc:subject>
<dc:type xml:lang="es">Books</dc:type>
<dc:title xml:lang="es">Taking the insurance customer experience to the next level : managing the omni-channel insurance customer</dc:title>
</rdf:Description>
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