I Congreso internacional sobre experiencia del cliente

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<abstract displayLabel="Summary">The State Of Customer Experience 2014 / John Dalton. VP Research Director Customer Experience, Forrester -- Measuring Customer Experience through Stories / Steven Walden. Director of Customer Experince, Ericsson -- Barriers to Customer-Centricity / Alain Thys. Managing director, Futurelab -- Bienvenidos a la Economía de la Experiencia / Juan Serrano. Profesor de IESE y socio fundador de Transforma -- Framework DEC: Mejores prácticas para sumarse a la onda del cliente / Sofia Medem. Customer Experience Director, Everis -- Experiencia España / Juan Carlos Alcaide. Socio Director de MDS - Marketing de Servicios</abstract>
<note type="statement of responsibility">organiza Asociación para el Desarrollo de la Experiencia de Cliente</note>
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<topic>Experiencia del cliente</topic>
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