Transforming the insurance contact center customer experience
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20150032348 | ||
| 003 | MAP | ||
| 005 | 20151002160046.0 | ||
| 008 | 151002s2015 gbr|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a216 | ||
| 100 | 1 | $0MAPA20110029128$aMcNally, John | |
| 245 | 1 | 0 | $aTransforming the insurance contact center customer experience$cJohn McNally |
| 260 | $a[S.l.]$bAccenture$ccop. 2015 | ||
| 520 | $aInsurers should, the author believes, be looking at how to integrate contact centers within the overall mix of marketing, sales and service; how to make them more efficient and effective; and how to optimize their role in a positive customer experience | ||
| 650 | 4 | $0MAPA20080561543$aCall centers | |
| 650 | 4 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 4 | $0MAPA20080631925$aNuevas tecnologías de la información | |
| 650 | 4 | $0MAPA20080606091$aEstrategia empresarial | |
| 650 | 4 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 4 | $0MAPA20150006509$aExperiencia del cliente | |
| 710 | 2 | $0MAPA20080436353$aAccenture |