Centro de Documentacion de Fundación MAPFRE - Transforming the insurance contact center customer experience

Publication: [S.l.] : Accenture, cop. 2015Notes: Sumario: Insurers should, the author believes, be looking at how to integrate contact centers within the overall mix of marketing, sales and service; how to make them more efficient and effective; and how to optimize their role in a positive customer experienceMateria / lugar / evento: Call centers Servicio al cliente Nuevas tecnologías de la información Estrategia empresarial Empresas de seguros Experiencia del cliente Otros autores: Accenture
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