MAP20070026696Heskett, Sandra L.Workplace violence : before, during and after / Sandra L. Heskett. — Boston [etc.] : Butterworth-Heinemann, cop. 1996XIX, 202 p. ; 25 cmSumario: Aspects of workplace violence (Introduction to violence in the workplace. Forms of violence. The violent person) -- Before workplace violence occurs (Employment conditions and violence. Education and training. Policies and procedures) -- During workplace violence (Threatening behavior. Violent behavior) -- After workplace violence has occurred (Managing the crisis) -- The California occupational safety and health administration's model program (The California occupational safety and health administration addresses workplace violence)