Centro de Documentacion de Fundación MAPFRE - Automating the insurance industry

MAP20160003802

Automating the insurance industry / by Sylvain Johansson and Ulrike Vogelgesang. — New York : McKinsey & Company, 2016

Sumario: The insurance industrytraditionally cautious, heavily regulated, and accustomed to incremental change confronts a radical shift in the age of automation. With the rise of digitization and machine learning, insurance activities are becoming more automatable and the need to attract and retain employees with digital expertise is becoming more critical

1. Mercado de seguros . 2. Nuevas tecnologías . 3. Conectividad . 4. Empresas de seguros . 5. Cambio tecnológico . 6. Digitalización . 7. Comportamiento del consumidor . 8. Servicio al cliente . I. Vogelgesang, Ulrike . II. McKinsey & Company .