Section: Articles Title: Insurance customer relationship management in the digital age / Mark BreadingAuthor: Breading, Mark Notes: Sumario: CRM capabilities are mandatory for gaining a deeper understanding of customersRelated records: En: Property Casualty 360º. - Mar 25, 2016 ; 2 p.Materia / lugar / evento: Nuevas tecnologías Empresas de seguros Comportamiento del consumidor CRM Servicio al cliente Fidelización de clientes Marketing estratégico Márketing de la empresa de seguros Other categories: 217 Rights: In Copyright (InC)