Setting objectives and measuring digitalization in financial services : It¿s time to re-examine the facts and adjust the course

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<dc:creator>Fernández-Olano, Pedro</dc:creator>
<dc:creator>Arthur D. Little</dc:creator>
<dc:date>2016</dc:date>
<dc:description xml:lang="es">Sumario: Financial companies are investing in digitalization to improve operational  costs and meet client expectations, but few can claim success. In this viewpoint we argue that a vast majority of companies seem to have started digitalizing themselves aimlessly, with no clear objectives of how they want to move forward. It¿s time to re-examine the facts and adjust the course</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/156848.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Arthur D. Little</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Servicios financieros</dc:subject>
<dc:subject xml:lang="es">Digitalización</dc:subject>
<dc:subject xml:lang="es">Conectividad</dc:subject>
<dc:subject xml:lang="es">Movilidad</dc:subject>
<dc:subject xml:lang="es">Mercado de seguros</dc:subject>
<dc:subject xml:lang="es">Banca</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Métodos cuantitativos de medida</dc:subject>
<dc:type xml:lang="es">Books</dc:type>
<dc:title xml:lang="es">Setting objectives and measuring digitalization in financial services : It¿s time to re-examine the facts and adjust the course</dc:title>
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