True customer centricity, transformation must happen across the entire business : technology, data and analytics will be critical to 'making it real'

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<title>True customer centricity, transformation must happen across the entire business</title>
<subTitle>: technology, data and analytics will be critical to 'making it real'</subTitle>
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<namePart>Murphy, Michael</namePart>
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<abstract displayLabel="Summary">The impact of new uses of data and analytics on insurers is a recurring theme. Momentum behind these changes is building, largely the result of insurers' drive for increased sophistication, radically improving efficiency (cost, capital, claims) and a strong customer focus. Many are building their strategies on these three pillars; and data, analytics and technology are key enablers. </abstract>
<note type="statement of responsibility">Michael Murphy</note>
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<topic>Orientación al cliente</topic>
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<publisher>New York : Towers Watson, 1987-</publisher>
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<text>01/09/2016 Número 2 - 2016 , p. 28</text>
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