Embracing possibility, boosting innovation : 20th CEO Survey key findings in the insurance industry

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<subTitle>: 20th CEO Survey key findings in the insurance industry</subTitle>
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<namePart>O'Hearn, Stephen</namePart>
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<abstract displayLabel="Summary">The good news is that many insurers are rising to the challenge. Their readiness to embrace the new possibilities opening up in the marketplace is evident in the fact that 67% of industry leaders see creativity and innovation as very important to their organisations, ahead  of other financial services (FS) sectors. Insurance CEOs are also ahead of the curve in exploring the benefits of humans and machines working together (61%) and considering the impact of artificialintelligence (AI) on future skills needs (49%). These developments and the capabilities that support them are key elements of the fit for growth¿ platform that will enable them to compete on cost, innovation and customer intimacy</abstract>
<note type="statement of responsibility">Stephen O'Hearn...[et al.]</note>
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