The (Ongoing) trouble with travel distribution : customer experience

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<title>Ongoing) trouble with travel distribution</title>
<subTitle>: customer experience</subTitle>
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<namePart>Carey, Robert</namePart>
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<namePart>Ross, Del</namePart>
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<placeTerm type="text">s.l.]</placeTerm>
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<publisher>McKinsey & Company</publisher>
<dateIssued>2017</dateIssued>
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<abstract displayLabel="Summary">The industry's rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really mattersthe customer.</abstract>
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<note type="statement of responsibility">Robert Carey, Del Ross, and Nathan Seitzman</note>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080583408">
<topic>Agencias de viajes</topic>
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<topic>Comercio electrónico</topic>
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<topic>Comportamiento del consumidor</topic>
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<topic>Internet</topic>
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