MAP20170018476 Intelligent process automation : the engine at the core of the next-generation operating model / Federico Berruti...[et al.]. — [s.l.] : [McKinsey & Company], [2017?] 9 p. Sumario: Full intelligent process automation comprises five key technologies. Here's how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences 1. Automatización . 2. Productividad . 3. Inteligencia artificial . 4. Inteligencias organizativas . 5. Procesos industriales . I. Berruti, Federico . II. McKinsey & Company .