Top 10 technology trends in health insurance 2018 : what you need to know

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      <subfield code="a">Introduction -- Trend 01: Provider Competition Spurs Insurers' Focus on Customer Convenience -- Trend 02: Social Media Becomes a Customer-engagement Channel -- Trend 03: Wearable Tech Enriches Customer Engagement -- Trend 04: RPA and AI for Operational Efficiency and Enhanced Customer Experience -- Trend 05: Blockchain Shows Potentional for Application in Health Insurance -- Trend 06: APIs Enabling Enhanced Data Management in Health Insurance -- Trend 07: Predictive and Behavioral Analytics for Risk Mitigation, Fraud Detention and Anticipating Future Customer Needs -- Trend 08: Value-based Payment Models Opening up New Opportunities for Analytics -- Trend 09: InsurTech Create More Streamlined and Integrated Ecosystem -- Trend 10: Cloud Becoming a Key Infrastructure Component -- References -- About the Authors</subfield>
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