World fintech report 2018

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      <subfield code="a">Fintechs are redefining the financial services customer journey --Competition and rising expectations spur customer-centricity push - Emerging technologies enable customer journey transformation -- Alignment with customer goals, creation of trust, and delivery of digital, agile, and efficient processes are catalysts for success -- The symbiotic relationship between fintechs and traditional financial institutions -- Fintech and incumbent firms' respective competitive advantages and shortcomings make collaboration a logical fit -- Finding the right partners for collaboration is essential -- Successful collaboration requires commitment and agility from Fintechs and incumbents -- The path forward: an impending role for bigtechs?</subfield>
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