P&C insurance consumer portals need emerging technologies to drive deeper engagement

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<namePart>Gill, Sham</namePart>
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<dateIssued>2018</dateIssued>
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<abstract displayLabel="Summary">Most P&C insurers' personal lines consumer portals currently lack the self-service capabilities needed to drive deeper engagement and competitive differentiation. CIOs will need to adopt new and emerging technologies to enable next-generation portals to support more complex interactions.</abstract>
<note type="statement of responsibility">Sham Gill</note>
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