How organisational knowledge empowers enterprises : why consolidating organisational knowledge is critical to business resilience

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<subTitle>: why consolidating organisational knowledge is critical to business resilience</subTitle>
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<namePart>Jackson, John A.</namePart>
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<abstract displayLabel="Summary">Organisational knowledge  it's not a term commonly associated with business continuity, resilience, or disaster recovery, but it is a critical component.
First, let's briefly explore the concept of knowledge. Merriam Webster offers several definitions of knowledge, including "the sum of what is known: the body of truth, information, and principles acquired by humankind". Take a London Black Cab driver as an example  they spend several years studying the streets and buildings so they can get anywhere by the fastest route by address or building name, all without GPS assistance. They each know what few others know  every nook and cranny of London. This indispensable body of knowledge gives them a strategic and tactical advantage in conducting their business</abstract>
<note type="statement of responsibility">John A. Jackson</note>
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<topic>Gestión del conocimiento</topic>
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<topic>Desarrollo organizativo</topic>
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<topic>Resiliencia</topic>
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