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COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

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<title>COVID-19 and the financial services consumer</title>
<subTitle>: supporting customers and driving engagement through the pandemic and beyond</subTitle>
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<name type="corporate" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20200008163">
<namePart>Capgemini Research Institute</namePart>
<nameIdentifier>MAPA20200008163</nameIdentifier>
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<typeOfResource>text</typeOfResource>
<originInfo>
<place>
<placeTerm type="code" authority="marccountry">fra</placeTerm>
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<issuance>monographic</issuance>
<place>
<placeTerm type="text">Paris [etc.]</placeTerm>
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<publisher>Capgemini Research Institute</publisher>
<dateIssued>2020</dateIssued>
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<languageTerm type="code" authority="iso639-2b">eng</languageTerm>
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<extent>15 p.</extent>
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<abstract displayLabel="Summary">This research note, drawing on that consumer survey, explores the following key findings:
 digital payments; channel usage:  digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty</abstract>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20200005599">
<topic>COVID-19</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080552022">
<topic>Pandemias</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080603908">
<topic>Servicios financieros</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080624019">
<topic>Comportamiento del consumidor</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20090040410">
<topic>Recesión económica</topic>
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<classification authority="">921.94</classification>
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<recordCreationDate encoding="marc">200416</recordCreationDate>
<recordChangeDate encoding="iso8601">20200507115500.0</recordChangeDate>
<recordIdentifier source="MAP">MAP20200015703</recordIdentifier>
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