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COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

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      <subfield code="a">This research note, drawing on that consumer survey, explores the following key findings:
 digital payments; channel usage:  digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty</subfield>
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