Restore and reimagine : digital and analytics imperatives for insurers

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      <subfield code="a">When the world paused (and reorganized) its usual activities to contain the spread of COVID-19, many insurers demonstrated great resolve. As operations stabilizeeven as the macroeconomic environment does notthe next phase must be focused on embedding resilience and flexibility in organizations and reimagining insurance for the next normal. The COVID-19 crisis will cause structural shifts that will have significant implications for the insurance industry. An extended period of volatility, uncertainty, and depressed economic activity will accelerate ongoing changes in consumer behavior, needs, and expectations. Some of these shifts will be irreversible.</subfield>
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