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2020 US contact center policy survey : general report
Recurso electrónico / Electronic resource
MAP20200036975
2020 US contact center policy survey : general report. — Warsaw : Mercer, 2020
37 p.
Sumario: Mercer is pleased to present results from the 2020 Mercer US Contact Center Policy Survey. A total of 49 organizations submitted data through an online questionnaire. To facilitate easier survey completion, Mercer collects policy data for the US Contact Center Policy Survey via an online questionnaire. The survey report covers policies and practices for contact centers, and reports findings related to language premiums, shift differentials, turnover, variable pay plans for sales and non-sales agents, non-cash recognition and more
1. Encuestas ‌. 2. Call centers ‌. 3. Atención al cliente ‌. 4. Organizaciones ‌. 5. Servicio al cliente ‌. 6. Nuevas tecnologías de la información ‌. 7. Estados Unidos ‌. I. Mercer Investment Consulting ‌. II. Title.