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2021 insurance outlook : accelerating recovery from the pandemic while pivoting
Recurso electrónico / Electronic resource
MAP20200038672
Shaw, Gary ‌
2021 insurance outlook : accelerating recovery from the pandemic while pivoting / Gary Shaw, Neal Baumann. — London : Deloitte Insights, 2020
36 p.
Sumario: The COVID-19 pandemic severely disrupted insurer operations, pr ompting an overnight shift to remote work and virtual customer engagement while exposing gaps in digital capabilities and raising cybersecurity concerns. Deloitte's global outlook survey of insurance executives found expense management more strongly emphasized than before the outbreak. However, rather than cutting costs across the board, most insurers are likely delaying or scaling back prepandemic investments in part to free up capital for higher priority projects and talent that can help them adapt sooner rather than later. The need to accelerate digitization and enhance virtual operations turned headwinds into tailwinds at many insurers, driving faster action to deliver within the coming year what might originally have been three-to-five-year transformation plans
1. Mercado de seguros ‌. 2. Perspectivas del seguro ‌. 3. Transformación digital ‌. 4. Nuevas tecnologías ‌. 5. Digitalización ‌. 6. Insurtech ‌. 7. COVID-19 ‌. 8. Pandemias ‌. I. Baumann, Neal ‌. II. Deloitte ‌. III. Title.