MAP20070029677Spencer, Lyle M.Competence at work : models for superior performance / Lyle M. Spencer, Signe M. Spencer. — New York [etc.] : John Wiley & Sons, Inc., cop. 1993372 p. ; 24 cmSumario: The concept of competence -- A competency dictionary -- Developing model -- Findings: generic competency models -- Competency-based applications