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Customer service with AI and automation
Recurso electrónico / Electronic resource
MAP20210007774
Customer service with AI and automation
Sumario: All client-facing industries must maintain rigorous standards of customer service, and insurance is no different. Today, insurance companies have adopted a range of channels for dealing with claims processing, after sales service and policy enquiries. These include traditional call centres, sales agents and, more recently, apps for mobile devices
En: Asia insurance review. - Singapore : Ins Communications Pte Ltd., 2009- = ISSN 0218-2696. - 01/02/2021 Número 2 - febrero 2021 , p. 48-49
1. Servicio al cliente ‌. 2. Inteligencia artificial ‌. 3. Automatización ‌. 4. Empresas de seguros ‌.