Customer service with AI and automation

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      <subfield code="a">All client-facing industries must maintain rigorous standards of customer service, and insurance is no different. Today, insurance companies have adopted a range of channels for dealing with claims processing, after sales service and policy enquiries. These include traditional call centres, sales agents and, more recently, apps for mobile devices.</subfield>
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      <subfield code="d">Singapore : Ins Communications Pte Ltd., 2009-</subfield>
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      <subfield code="g">01/02/2021 Número 2 - febrero 2021 , p. 48-49</subfield>
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