MAP20070029982Glancy, SimonEuropean insurance to 2010 : meeting the customer challenge / Simon Glancy, Mark Kennedy. — London : Financial Times, cop. 199795 p. ; 30 cmSumario: Key drivers of change -- Changing industry boundaries -- Future market opportunities -- Case studies: Achmea, Pacifica, ING Group, Skandia-AFS, Liberty International, Zurich Group, AIG -- Learning from other industries -- The future strategic agenda